Frequently Asked Questions
Find answers to common questions about Ghetteaux Brands materials, craftsmanship, product care, shipping, and returns.
Materials & Craftsmanship
What are Ghetteaux artisan candles made from?
Our artisan candle vessels are individually hand-cast using eco-friendly, fire-resistant Jesmonite composite stone. Each candle is poured with:
- 100% natural soy wax.
- Lead-free cotton wicks.
- Phthalate-free fragrance oils.
What materials are used in Ghetteaux kitchenware?
Our kitchenware uses natural organic bamboo and food-grade 18/10 stainless steel, bringing natural character and everyday functionality to your table.
Product Care
How should I care for bamboo flatware and cheese boards?
- Hand-wash with warm water and mild soap.
- Dry immediately after washing.
- Never soak bamboo pieces in water.
- Condition periodically with food-grade mineral oil.
How do I clean and reuse a Jesmonite candle vessel?
- Wipe the vessel with a damp microfiber cloth.
- Once the candle has reached the end of its use, allow the vessel to cool and remove the remaining wax before repurposing it.
- Reuse the empty vessel as permanent home decor or a planter.
Shipping & Processing
How long does order processing take?
Orders are processed in 2–4 business days.
How long does standard US shipping take?
Standard US domestic shipping takes 3–5 business days, in addition to order processing time.
Will I receive tracking information?
Yes. Automated tracking information is emailed upon fulfillment.
Returns
What is your return policy?
We offer a 30-day hassle-free return policy on unused items in their original packaging.